Lobby Attendant

Shamin Hotels Master; Williamsburg (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Accident and disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts on tickets, cars

401K plan with company match

Employee discounts at branded hotels

Job summary

Shamin Hotels is seeking an entry-level Hilton Lobby Ambassador in Williamsburg, VA. You will warmly greet guests, assist with luggage and directions, and guide guests to the front desk or other hotel areas to ensure a smooth check-in experience.

The role emphasizes exceptional customer service, information about amenities, and proactive engagement to make guests feel valued during their stay. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, or related field.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a guest-first mindset.
• Ability to stand, walk, and lift objects as needed.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with luggage, directions, and needs.
• Escort guests to the front desk or other hotel areas for check-in.
• Provide information about hotel amenities and local attractions.
• Assist guests with restaurant reservations, transportation, and bookings.
• Address guest concerns promptly and liaise with staff to resolve issues.
• Maintain a clean, welcoming lobby and monitor refreshments.

Skills

Customer service

Communication

Interpersonal skills

Friendly personality

Guest relations

Education

High school diploma or equivalent

Job description

Job Details

Level: Entry, Job Location: Williamsburg, VA 23185, Salary Range: $15.50 - $16.00 Hourly, Who are we looking for?

Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Position Overview

The Hilton Lobby Ambassador is a key representative of the hotel, responsible for creating a welcoming and memorable experience for guests from the moment they enter the lobby. They provide exceptional customer service, assist with guest inquiries, and ensure that guests feel valued and well taken care of throughout their stay.

Essential Job Functions

• Guest Greeting and Assistance
  • Welcome guests as they enter the lobby, providing a warm and friendly greeting.
  • Offer assistance with luggage, directions, and other guest needs.
  • Escort guests to the front desk for check-in or to other areas of the hotel as requested.
• Information and Concierge Services
  • Provide information about hotel amenities, services, and local attractions.
  • Assist guests with restaurant reservations, transportation arrangements, and ticket bookings.
  • Offer personalized recommendations and insider tips to enhance the guest experience.
• Problem Resolution
  • Address guest concerns or complaints promptly and effectively.
  • Liaise with hotel staff and management to resolve issues and ensure guest satisfaction.
  • Follow up with guests to ensure that their needs have been met and that they are satisfied with the resolution.
• Lobby Presentation
  • Ensure that the lobby area is clean, organized, and visually appealing at all times.
  • Monitor and replenish amenities such as newspapers, magazines, and refreshments.
  • Arrange seating areas and decor to create a welcoming and comfortable environment for guests.
• Guest Recognition and Engagement
  • Build rapport with guests and establish personal connections to make them feel valued and appreciated.
  • Remember and acknowledge returning guests, VIPs, and loyal customers.
  • Anticipate guest needs and proactively offer assistance or recommendations.
• Safety and Security
  • Maintain awareness of the lobby area and surroundings to ensure the safety and security of guests and property.
  • Monitor guest activity and report any suspicious behavior or security concerns to management.
  • Follow established safety protocols and emergency procedures in the event of an incident or evacuation.

Top Requirements

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

About Us

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or a related field.
• Excellent communication and interpersonal skills.
• Friendly and outgoing personality with a genuine desire to help others.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Knowledge of hotel operations, local attractions, and tourist services.
• Professional appearance and demeanor.
• Ability to stand, walk, and lift objects for extended periods.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

The Hilton Lobby Ambassador plays a vital role in creating a positive first impression and ensuring that guests feel welcome and valued throughout their stay. Their dedication to exceptional service, attention to detail, and proactive approach to guest engagement contribute to the overall success and reputation of the hotel.