Loans & Payments Customer Service Specialist

LoanMax Title Loans; Bonner Springs (KS); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time schedule

Career growth opportunities

Medical, dental, vision benefits after

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and customers with questions about loan products, evaluate vehicles, manage loans and payments, and communicate regularly with customers about their accounts. This role emphasizes honest, respectful service and strong customer relations.

The position offers competitive pay and a full-time schedule with in-store hours, plus training and career growth opportunities.

Qualifications

• Excellent communication skills.
• Positive attitude and strong work ethic.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Communication skills

Positive attitude

Detail-oriented

Education

High school diploma or equivalent

Job description

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and customers with questions about loan products, evaluate vehicles, manage loans and payments, and communicate regularly with customers about their accounts. This role emphasizes honest, respectful service and strong customer relations.

The position offers competitive pay and a full-time schedule with in-store hours, plus training and career growth opportunities.