Loaner Car Concierge | Customer Service & Rentals

Lindsay Lexus of Alexandria; Alexandria (VA); On-site; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Ongoing training

Growth opportunities

Professional environment

Job summary

Lindsay Lexus of Alexandria is hiring a full-time Loaner Car Agent in Alexandria, VA. The role focuses on delivering friendly, efficient service and managing loaner vehicle contracts using Logitrac software.

You will ensure vehicles are clean, fueled, and properly documented for customers. Ideal candidates have strong verbal and written communication skills, attention to detail, and the ability to work independently or as part of a team.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Experience with Logitrac or similar loaner software preferred.

Responsibilities

• Prepare and complete loaner vehicle contracts and documentation accurately.
• Ensure loaner vehicles are clean, fueled, and ready for customer pickup.
• Qualify customers using Logitrac loaner guidelines.
• Verify customer documentation before releasing vehicles.
• Conduct vehicle walk-arounds with customers during check-in/check-out.
• Explain loaner policies, rates, and charges clearly to customers.
• Review return dates and applicable charges with customers at return time.
• Answer calls and provide professional customer assistance.
• Resolve issues and manage workflow to minimize wait times.

Skills

Customer service

Communication

Organizational skills

Teamwork

Attention to detail

Verbal communication

Education

High School Diploma or GED

Tools

Logitrac software

Company-approved tablets

Job description

Lindsay Lexus of Alexandria is hiring a full-time Loaner Car Agent in Alexandria, VA. The role focuses on delivering friendly, efficient service and managing loaner vehicle contracts using Logitrac software.

You will ensure vehicles are clean, fueled, and properly documented for customers. Ideal candidates have strong verbal and written communication skills, attention to detail, and the ability to work independently or as part of a team.