Loaner Car Agent

Lindsay Lexus of Alexandria; Alexandria (VA); On-site; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Ongoing training

Growth opportunities

Professional environment

Job summary

Lindsay Lexus of Alexandria is hiring a full-time Loaner Car Agent in Alexandria, VA. The role focuses on delivering friendly, efficient service and managing loaner vehicle contracts using Logitrac software.

You will ensure vehicles are clean, fueled, and properly documented for customers. Ideal candidates have strong verbal and written communication skills, attention to detail, and the ability to work independently or as part of a team.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Experience with Logitrac or similar loaner software preferred.

Responsibilities

• Prepare and complete loaner vehicle contracts and documentation accurately.
• Ensure loaner vehicles are clean, fueled, and ready for customer pickup.
• Qualify customers using Logitrac loaner guidelines.
• Verify customer documentation before releasing vehicles.
• Conduct vehicle walk-arounds with customers during check-in/check-out.
• Explain loaner policies, rates, and charges clearly to customers.
• Review return dates and applicable charges with customers at return time.
• Answer calls and provide professional customer assistance.
• Resolve issues and manage workflow to minimize wait times.

Skills

Customer service

Communication

Organizational skills

Teamwork

Attention to detail

Verbal communication

Education

High School Diploma or GED

Tools

Logitrac software

Company-approved tablets

Job description

About Lindsay Lexus of Alexandria

Lindsay Lexus of Alexandria is committed to providing exceptional automotive services with a focus on customer satisfaction. We are currently seeking a full-time Loaner Car Agent to join our team in Alexandria, VA. The position offers competitive pay ranging from $18 to $19 per hour.

Job Details

• Salary: $18per hour
• Job Type: Full Time
• Location: Alexandria, VA 22302

Position Summary

The Loaner Car Agent plays a key role in managing the loaner vehicle process by delivering friendly, efficient, and accurate service. This position requires excellent customer service skills and proficiency with company-approved software and procedures to ensure a smooth rental experience.

Responsibilities

• Prepare and complete all loaner vehicle contracts and necessary documentation accurately.
• Ensure loaner vehicles are clean, damage-free, fully fueled, and topped off with fluids before customer pickup.
• Qualify customers according to company loaner guidelines using Logitrac software.
• Verify internal customer documentation before releasing vehicles.
• Conduct vehicle walk-arounds with customers during check-in and check-out.
• Utilize company-approved tablets and software to assess and meet customer needs.
• Explain loaner vehicle usage policies, geo-fence restrictions, rates, and service charges clearly to customers.
• Review return dates and applicable charges with customers at vehicle return.
• Answer phone calls promptly and provide professional, courteous customer assistance.
• Resolve customer service issues effectively and manage workflow to minimize wait times.

Work Hours

This is a full-time position. Work hours will be communicated upon hire and may require flexibility to meet business demands.

Equal Opportunity Employer

Lindsay Lexus of Alexandria is an Equal Opportunity Employer that maintains a drug-free workplace. We value diversity and inclusion in our workforce.

Job Requirements

• At least 18 years of age.
• High School Diploma or G.E.D. required.
• Valid driver's license with an insurable driving record.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Comfortable working outdoors in various weather conditions.
• Commitment to providing outstanding customer service.
• Capacity to manage multiple tasks and meet deadlines efficiently.
• Positive attitude when handling challenges.
• Availability for full-time employment.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.