Loan Verifications Pro: Detail-Oriented & Efficient

OneMain Financial; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and well-being benefits

401(k) with match

Employee Stock Purchase Plan

Paid time off

Paid holidays

Volunteer time

Job summary

OneMain Financial in Tempe, AZ is seeking a Loan Verifications Specialist to review and verify customer information, documentation, and loan stipulations for accuracy and compliance.

You will investigate missing information, collaborate with branch teams, underwriting, and partners, and support timely loan funding while delivering excellent service. This role requires attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Must have a high school diploma or GED.
• At least 1 year of customer service experience.
• Strong attention to detail and accuracy.
• Investigative mindset with sound judgment.
• Ability to work in a team and handle multiple priorities.
• Preferred: experience in financial services, loan processing, verification, underwriting support, fraud review, or related fields.

Responsibilities

• Review and verify customer information, documentation, and loan stipulations for accuracy and compliance.
• Investigate and resolve missing information by working with customers, branch teams, underwriting, and third-party partners.
• Validate identity, employment, income, and other information used in loan decisions.
• Review loan documentation and support funding activities to ensure timely and accurate loan disbursement.
• Identify potential fraud indicators, discrepancies, or complex situations and escalate as appropriate.
• Deliver exceptional service while collaborating with cross-functional teams to support the customer experience.

Skills

Customer service

Attention to detail

Investigative mindset

Team collaboration

Problem solving

Technical aptitude

Education

High school diploma or GED

Job description

OneMain Financial in Tempe, AZ is seeking a Loan Verifications Specialist to review and verify customer information, documentation, and loan stipulations for accuracy and compliance.

You will investigate missing information, collaborate with branch teams, underwriting, and partners, and support timely loan funding while delivering excellent service. This role requires attention to detail and the ability to manage multiple priorities in a fast-paced environment.