Detail-Driven Loan Verifications Specialist

OneMain Financial; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Stock Purchase Plan

Tuition reimbursement

Paid time off

Sick leave

Holidays

Volunteer time

Job summary

OneMain Financial in Tempe, AZ is seeking a detail-oriented Loan Verifications Specialist to review and validate customer information, supporting loan funding and ensuring accuracy in a fast-paced environment.

You will investigate missing information, coordinate with customers, branch teams and underwriting, validate income and employment data, and identify potential fraud indicators while delivering strong customer service.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Excellent attention to detail and commitment to accuracy.
• Customer-focused with investigative mindset and sound judgment.
• Ability to work in a team and manage multiple priorities.
• Technical aptitude for systems and processes.

Responsibilities

• Review and verify customer information, documentation, and loan stipulations for accuracy and compliance.
• Investigate and resolve missing information by working with customers, branch teams, underwriting, and third-party partners.
• Validate identity, employment, income, and other information used in loan decisions.
• Review loan documentation and support funding activities to ensure timely and accurate loan disbursement.
• Identify potential fraud indicators, discrepancies, or complex situations and escalates as appropriate.
• Deliver exceptional service while collaborating with cross-functional teams to support the customer experience.

Skills

Customer service

Attention to detail

Investigative mindset

Team collaboration

Multitasking

Technical aptitude

Education

High school diploma or GED

Job description

OneMain Financial in Tempe, AZ is seeking a detail-oriented Loan Verifications Specialist to review and validate customer information, supporting loan funding and ensuring accuracy in a fast-paced environment.

You will investigate missing information, coordinate with customers, branch teams and underwriting, validate income and employment data, and identify potential fraud indicators while delivering strong customer service.