Verification Specialist

OneMain Financial; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and well-being benefits

401(k) with match

Employee Stock Purchase Plan

Paid time off

Paid holidays

Volunteer time

Job summary

OneMain Financial in Tempe, AZ is seeking a Loan Verifications Specialist to review and verify customer information, documentation, and loan stipulations for accuracy and compliance.

You will investigate missing information, collaborate with branch teams, underwriting, and partners, and support timely loan funding while delivering excellent service. This role requires attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Must have a high school diploma or GED.
• At least 1 year of customer service experience.
• Strong attention to detail and accuracy.
• Investigative mindset with sound judgment.
• Ability to work in a team and handle multiple priorities.
• Preferred: experience in financial services, loan processing, verification, underwriting support, fraud review, or related fields.

Responsibilities

• Review and verify customer information, documentation, and loan stipulations for accuracy and compliance.
• Investigate and resolve missing information by working with customers, branch teams, underwriting, and third-party partners.
• Validate identity, employment, income, and other information used in loan decisions.
• Review loan documentation and support funding activities to ensure timely and accurate loan disbursement.
• Identify potential fraud indicators, discrepancies, or complex situations and escalate as appropriate.
• Deliver exceptional service while collaborating with cross-functional teams to support the customer experience.

Skills

Customer service

Attention to detail

Investigative mindset

Team collaboration

Problem solving

Technical aptitude

Education

High school diploma or GED

Job description

Job DescriptionThe Loan Verifications Specialist plays a critical role in the consumer lending process by reviewing and validating customer information, resolving application requirements and supporting loan funding activities. This role is idea for someone who is detail oriented, customer-focused, and enjoys investigating information, solving problems and ensuring accuracy in a fast-paced environment.In the RoleReview and verify customer information, documentation, and loan stipulations for accuracy and compliance.Investigate and resolve missing information by working with customers, branch teams, underwriting, and third-party partners.Validate identity, employment, income, and other information used in loan decisions.Review loan documentation and support funding activities to ensure timely and accurate loan disbursement.Identify potential fraud indicators, discrepancies, or complex situations and escalate as appropriate.Deliver exceptional service while collaborating with cross-functional teams to support the customer experience.RequirementsHigh school diploma or GED1 year of customer service experienceExcellent attention to detail and commitment to accuracyCustomer-focused with an investigative mindset and sound judgmentAbility to work effectively in a team environment and manage multiple prioritiesTechnical aptitude and ability to work effectively in a team environmentPreferred:Experience in financial services, consumer lending, loan processing, verification, underwriting support, fraud review, or related fields.Experience working in a fast-paced environment with performance and service-level goals.Location: On site in Tempe, AZSchedule: Hours of operation are Monday-Friday 6a-8p AZ time (7a-9p Daylight Savings time) and Saturday 6a-1p. The schedule is 40 hours per week within hours of operation, which includes up to 3 Saturdays per quarter.Who we AreOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementPaid time off (15 days’ vacation per year, prorated based on start date)Paid sick leave as determined by state or local ordinance (prorated based on start date)11 Paid holidays (4 floating holidays, prorated based on start date)Paid volunteer time (3 days per year, prorated based on start date)OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.