Loan Solutions Specialist – Drive Financing Success

OneMain Financial Group; Ranlo (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health and wellbeing options (medical,

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group looks for a Loan Sales Specialist who empowers customers by listening to needs and offering friendly, fast financing for life’s expenses. The role rewards hard work and professional growth in a dynamic, supportive environment.

Responsibilities include multitasking, exceeding customer expectations with empathy, building connections throughout the loan process, managing loan lifecycles (including collections) with compliance, and educating customers on loan terms and

Qualifications

• High School Diploma or GED.
• Sales, collections or customer service experience preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Multitask to deliver timely and efficient service.
• Exceed customer expectations with empathy and encouragement, delivering results for individual and branch goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process and lifecycle, offering tailored solutions.
• Manage the loan lifecycle, including collections activities, while maintaining compliance with laws and regulations.
• Engage with customers and other departments through multiple channels (phone, email, chat, and internal systems).

Skills

Sales experience

Customer service

Bilingual Spanish

Empathy

Communication

Education

High School Diploma or GED

Job description

OneMain Financial Group looks for a Loan Sales Specialist who empowers customers by listening to needs and offering friendly, fast financing for life’s expenses. The role rewards hard work and professional growth in a dynamic, supportive environment.

Responsibilities include multitasking, exceeding customer expectations with empathy, building connections throughout the loan process, managing loan lifecycles (including collections) with compliance, and educating customers on loan terms and