Loan Solutions & Customer Care Specialist

Sun Loan Company; Round Rock (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Sun Loan Company seeks a Customer Service Loan Specialist to engage customers, explain offerings, and assist those overdue on payments. You’ll support the Branch Manager to keep the office well-run and community-focused, with training and growth opportunities provided.

The role emphasizes clear communication, empathy, and proactive outreach to improve loan performance while upholding the company’s customer-first standards.

Qualifications

• Customer service experience preferred.
• Ability to explain loan products clearly to customers.
• Strong problem-solving and outreach skills.

Responsibilities

• Explain offerings to customers.
• Conduct outreach to customers with overdue loan payments.
• Identify solutions with customers.
• Support the Branch Manager in maintaining a positive office environment.

Skills

Customer service

Communication

Job description

Sun Loan Company seeks a Customer Service Loan Specialist to engage customers, explain offerings, and assist those overdue on payments. You’ll support the Branch Manager to keep the office well-run and community-focused, with training and growth opportunities provided.

The role emphasizes clear communication, empathy, and proactive outreach to improve loan performance while upholding the company’s customer-first standards.