Loan Solutions & Customer Care Specialist

Lendmark Financial Services; D'Iberville (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

Lendmark Financial Services in Mississippi is seeking a Loan Consultant I to provide exceptional customer experience and loan solutions. You will build a customer base through sales, loan extensions and merchant referrals, focusing on compliant, accurate processing and attainment of monthly goals.

The role emphasizes customer engagement, loan approvals within limits, and a proactive approach to growing the branch’s client base. Excellent communication and cash handling are essential.

Qualifications

• High School Diploma or GED from accredited institution.
• 0-2 years consumer finance or related experience.
• Cash handling; computer skills; customer service skills.
• Ability to work with minimum supervision.
• Excellent communication skills.
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications.

Responsibilities

• Greet, assist and solicit individuals entering the office; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face to face communications with customers.
• Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
• Actively market all branch products and services to individuals.
• Perform all other duties as assigned by management.

Skills

Customer service

Communication

Cash handling

Microsoft Office

Independent work

Education

High School Diploma or GED

Associates or Bachelor’s Degree

Tools

Microsoft Windows

Excel

Word

Job description

Lendmark Financial Services in Mississippi is seeking a Loan Consultant I to provide exceptional customer experience and loan solutions. You will build a customer base through sales, loan extensions and merchant referrals, focusing on compliant, accurate processing and attainment of monthly goals.

The role emphasizes customer engagement, loan approvals within limits, and a proactive approach to growing the branch’s client base. Excellent communication and cash handling are essential.