Loan Solutions & Customer Care Specialist

Lendmark Financial Services LLC; Virginia; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Benefits

Paid Time Off

Paid Holidays

401(k)

Life Insurance

Long-Term Disability

Tuition Assistance

Employee Assistance Program

Critical Care Insurance

Auto Insurance

Home Insurance

Pet Insurance

Job summary

Lendmark Financial Services is seeking a Loan Consultant II to deliver exceptional customer experiences while providing personal loan solutions. This role emphasizes building a customer base through sales, loan extensions, and merchant referrals.

Success depends on enhancing customer experience, achieving monthly goals, and maintaining compliance with processes and documentation. The position offers a competitive salary with quarterly incentives based on performance.

Qualifications

• High School Diploma or GED from accredited institution.
• 2-4+ years consumer finance or related experience.
• Cash handling; computer skills; customer service skills.
• Excellent communication skills.
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications.

Responsibilities

• Greet, assist and solicit individuals entering the office; receive and process credit and employment verifications, and record information obtained.
• Process payments, distributions, and make recommendations regarding loan approvals.
• Approve loans up to established lending limits and complete loan closings.
• Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
• Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
• Actively market all branch products and services to individuals.
• Perform all other duties as assigned by management.

Skills

Cash handling

Customer service skills

Computer skills

Excellent communication skills

Microsoft Windows

Excel

Word

Education

High School Diploma or GED

Associates or Bachelor’s Degree

Tools

Microsoft Windows

Excel

Word

Job description

Lendmark Financial Services is seeking a Loan Consultant II to deliver exceptional customer experiences while providing personal loan solutions. This role emphasizes building a customer base through sales, loan extensions, and merchant referrals.

Success depends on enhancing customer experience, achieving monthly goals, and maintaining compliance with processes and documentation. The position offers a competitive salary with quarterly incentives based on performance.