Loan Solutions Advisor — Drive Growth & Customer Impact

OneMain Financial; Springfield (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial in Springfield, VA seeks a Loan Sales Specialist to listen to customer needs and provide accessible, affordable financing in a fast-paced on-site branch. You will guide customers through loan options, manage the loan lifecycle, and deliver a friendly, high-quality service experience.

The position offers a target base salary range of $19.00-$23.00 per hour, with eligibility for additional incentive compensation based on performance.

Qualifications

• High School Diploma or GED is required.
• Preferred: Sales, Collections or Customer Service experience.
• Preferred: Bilingual - Spanish.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer service

Bilingual - Spanish

Education

High School Diploma or GED

Job description

OneMain Financial in Springfield, VA seeks a Loan Sales Specialist to listen to customer needs and provide accessible, affordable financing in a fast-paced on-site branch. You will guide customers through loan options, manage the loan lifecycle, and deliver a friendly, high-quality service experience.

The position offers a target base salary range of $19.00-$23.00 per hour, with eligibility for additional incentive compensation based on performance.