Loan Solutions Advisor - Customer-Focused Financing

OneMain Financial Group; Hayden (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time off

Job summary

OneMain Financial Group is seeking a Loan Sales Specialist in California. You will listen to customer needs and provide access to financing, working in a competitive, rewarding environment with advancement opportunities.

You will develop client relationships through the loan process, educate customers on loan terms and optional insurance products, and collaborate with multiple departments to reach branch goals.

Qualifications

• High School Diploma or GED is required.
• Prefer sales, collections or customer service experience.
• Bilingual - Spanish is a plus.

Responsibilities

• Multitask and adapt to the dynamic demands of the role, ensuring timely service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Customer service

Sales

Communication

Multitasking

Empathy

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a Loan Sales Specialist in California. You will listen to customer needs and provide access to financing, working in a competitive, rewarding environment with advancement opportunities.

You will develop client relationships through the loan process, educate customers on loan terms and optional insurance products, and collaborate with multiple departments to reach branch goals.