Loan Solutions Advisor

OneMain Financial Group; Valley Station (KY); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Sick leave

Holidays

Volunteer time

Job summary

OneMain is seeking a Loan Sales Specialist in Kentucky who listens to customer needs and helps them access friendly, fast financing for life’s expenses.

You will engage customers across channels, manage loan life cycles including collections, and strive to exceed branch goals with empathy and persistence.

The company offers robust training, advancement opportunities, competitive compensation with incentives, and a comprehensive benefits package.

Qualifications

• Sales, collections or customer service experience preferred.
• Bilingual Spanish is preferred.
• High school diploma or GED required.

Responsibilities

• Multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations with ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain is seeking a Loan Sales Specialist in Kentucky who listens to customer needs and helps them access friendly, fast financing for life’s expenses.

You will engage customers across channels, manage loan life cycles including collections, and strive to exceed branch goals with empathy and persistence.

The company offers robust training, advancement opportunities, competitive compensation with incentives, and a comprehensive benefits package.