Loan Solutions Advisor

OneMain Financial Group; Austin (TX); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group seeks a Loan Sales Specialist in Austin, TX. The role emphasizes listening to customer needs, providing access to financing, and delivering friendly, fast, and affordable solutions. On-site position with a focus on meeting branch goals through proactive loan lifecycle management.

Responsibilities include multitasking, empathetic customer service, and collaboration across channels. The role offers professional development, competitive compensation with incentives, and

Qualifications

• High School Diploma or GED required.
• Preferred: experience in Sales, Collections or Customer Service.
• Bilingual in Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic demands while delivering timely, efficient service.
• Exceed customer expectations with empathy and encouragement to meet individual and branch goals.
• Engage customers throughout the loan process, presenting tailored solutions based on needs.
• Manage the loan life cycle, including collections activities, while complying with laws and regulations.
• Interact with customers and departments via phone, email, chat, and internal systems.
• Demonstrate drive to achieve and maintain a goal-oriented attitude.
• Educate customers on optional insurance products to ensure understanding of loans and options.

Education

High School Diploma or GED

Job description

OneMain Financial Group seeks a Loan Sales Specialist in Austin, TX. The role emphasizes listening to customer needs, providing access to financing, and delivering friendly, fast, and affordable solutions. On-site position with a focus on meeting branch goals through proactive loan lifecycle management.

Responsibilities include multitasking, empathetic customer service, and collaboration across channels. The role offers professional development, competitive compensation with incentives, and