Loan Solutions Advisor

OneMain Financial Group; Austin (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) match

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group in Austin, TX seeks a Loan Sales Specialist to help customers access friendly, fast financing while expanding their financial options. You will listen to needs, present tailored loan solutions, and guide clients through the full loan life cycle.

In this role you will collaborate across teams to meet branch goals, handle inquiries via phone, email, and chat, and stay compliant with applicable laws. Bilingual Spanish is a plus; high school diploma required.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results toward goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement and a goal-oriented attitude.
• Educate customers on optional insurance products and explain loan terms and options clearly.

Education

High School Diploma or GED

Job description

OneMain Financial Group in Austin, TX seeks a Loan Sales Specialist to help customers access friendly, fast financing while expanding their financial options. You will listen to needs, present tailored loan solutions, and guide clients through the full loan life cycle.

In this role you will collaborate across teams to meet branch goals, handle inquiries via phone, email, and chat, and stay compliant with applicable laws. Bilingual Spanish is a plus; high school diploma required.