Loan Servicing Specialist II

East West Bank; El Monte (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

East West Bank is seeking a Loan Servicing Specialist to support loan operations, including advances, payments, escrow analysis, and end-of-day balancing. This role requires collaboration across teams and strong accuracy to maintain ledger integrity.

Candidates should have a Finance or Accounting background with at least 3 years in loan servicing, plus proficiency in loan systems and Microsoft Office. Excellent communication and multitasking abilities are essential in a fast-paced environment.

Qualifications

• Bachelor's degree in Finance or Accounting or equivalent experience.
• Minimum 3 years in the Loan Servicing Industry.
• Proficiency with loan systems and document imaging.
• Proficient in Microsoft Office; strong communication.

Responsibilities

• Process all Loan Advances on simplex products with proper authorization.
• Process non-standard Loan Payments on various products.
• Process Loan Demand Statements ensuring principal and interest are correct.
• Process Loan Payoffs on simplex products and closing of commitments.
• Prepare Wire Instructions and input into the Wire System.
• Perform Escrow Analysis with refunds and/or loan amortization.
• Disburse all escrow payments for tax and insurance.
• Perform MERS activities.
• Support SBA reporting and portfolio management as needed.
• End-of-Day balancing and GL reconciliation.
• Respond to internal customer inquiries.
• Provide guidance to junior staff.
• Contribute to Data Accuracy and compliance projects.

Skills

Verbal & written communication

Organizational skills

Analytical skills

Attention to detail

Multi-tasking

Relationship building

Education

Bachelor's degree in Finance or Accounting

Tools

Loan system

Document imaging system

Microsoft Office

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

The Loan Servicing Specialist is responsible for a variety of activities to support Loan Servicing with a focus on financial activities. The responsibilities for this role include but are not limited to: Loan Advances, Payment processing on more complex products, Escrow analysis and its disbursement, invoice processing and its G/L reconciliation. Responsibilities also include reconciliation to General Ledger and end of day balancing.

Responsibilities

• Process all Loan Advances on simplex products ensuring proper authorization and commitment availability.
• Process non-standard Loan Payments on various products.
• Process Loan Demand Statements on simplex products ensuring all principal and interest are included and inclusive of all appropriate fees
• Process Loan Payoffs on simplex products and closing of commitments.
• Prepare Wire Instructions and input into the Wire System and/or Credit Funds to the borrower’s deposit account
• Perform Escrow Analysis as required by state with appropriate refunds and/or loan amortization
• Disburse all escrow payments for tax and insurance
• Perform MERS activities
• May perform SBA reporting and its portfolio management and disbursement to Colson
• Process miscellaneous maintenance transactions
• Perform End-of-Day balancing ensuring all activities are reconciled with the General Ledger
• Respond to internal customer inquiries
• Provide guidance and training to junior Loan Servicing Specialist
• Work on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.
• Perform other duties as assigned

Qualifications

• Bachelor Degree in Finance or Accounting Degree preferred, or equivalent work related experience
• Minimum 3 years of experience in the Loan Servicing Industry
• Loan system experience required including document imaging system
• Proficient in Microsoft Office
• Excellent written and verbal communication skills required
• Good organizational, analytical and problem solving skills
• Ability to handle multiple tasks with excellent attention to detail
• Ability to organize and maintain a high volume work environment
• Ability to adapt quickly to changes and perform in a fast paced environment
• Ability to build effective relationships as needed to effectively address issues and obstacles

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $20.00/Hr. - USD $27.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.