Loan Servicing Specialist: Diverse Consumer Loans

First Hawaiian Inc.; Honolulu (HI); On-site; USD 24,000 - 31,000; Full time

Job summary

First Hawaiian Bank is seeking a Loan Servicing Specialist to join our Retail Credit Service Center team in Honolulu. You will service Home Equity, Small Business, Auto, and Personal loans, assist branches and customers with inquiries, and perform account maintenance.

The ideal candidate has a high school diploma, banking experience preferred, and strong communication, organization, and detail-oriented skills. Proficiency in Microsoft 365 is beneficial.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business or related field preferred.
• Banking experience in the consumer loan area with good working knowledge of the various consumer loan products as well as mortgage loan documentation and regulations highly desirable.
• 1 year of experience in general clerical, administrative, customer service or related field.
• Able to plan, organize and budget.
• Excellent written and verbal communication skills.
• Able to handle confidential matters judiciously.
• Possesses attention to detail with excellent follow-through.
• Able to work under pressure with multiple deadlines.
• Excellent time management skills.
• Possesses sales skills to enhance business development objectives.
• Strong attention to detail.
• Proficient in Microsoft 365 programs such as Outlook, Word, and Excel; ability to learn various software programs.

Responsibilities

• Servicing Home Equity, Small Business, Auto, and Personal loans and lines.
• Assist branches, departments, and customers with loan servicing inquiries and performs account maintenance.

Skills

Communication

Time management

Sales skills

Confidentiality

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree in Business or related field

Tools

Microsoft 365

Job description

First Hawaiian Bank is seeking a Loan Servicing Specialist to join our Retail Credit Service Center team in Honolulu. You will service Home Equity, Small Business, Auto, and Personal loans, assist branches and customers with inquiries, and perform account maintenance.

The ideal candidate has a high school diploma, banking experience preferred, and strong communication, organization, and detail-oriented skills. Proficiency in Microsoft 365 is beneficial.