Retail Credit Center Manager | Lending Operations Leader

First Hawaiian Inc.

Honolulu (HI)

On-site

USD 95,000 - 135,000

Full time

6 days ago

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Job summary

First Hawaiian Bank in Honolulu seeks a Retail Credit Center Manager to lead underwriting and credit operations for consumer and small business lending. You will ensure decisions follow risk appetite, laws, and internal policies while delivering timely credit decisions and excellent customer experience.

Collaboration with Retail Credit & Origination, Deposit & Lending Services, and other partners is essential.

Qualifications

Bachelor’s degree in business or related field, or equivalent experience.
Experience in a banking/financial services environment supporting consumer/small business loans and credit products preferred.
Experience leading lending operations, underwriting, risk management, or operational functions preferred.
Experience with lending technology platforms and related systems preferred.

Responsibilities

Lead the Retail Credit Center underwriting and credit operations, supporting consumer and small business lending products.
Ensure credit decisions align with the Bank's risk appetite, laws, regs, and internal policies, delivering timely decisions.
Collaborate with Retail Credit & Origination, Deposit & Lending Services, and other partners to improve processes, systems, and efficiency.
Oversee audits, regulatory examinations, SOX controls, issue remediation, and governance of credit policies and procedures.