Loan Operations Specialist: Payments & Compliance

First Bank; San Juan (PR); On-site; USD 48,000 - 72,000; Full time

Job summary

First Bank is seeking an Operations Specialist in Waterford to support both complex commercial and consumer loans. The role involves payoff letter generation, loan exception resolution, and escrow-related tax/insurance processing to vendor networks.

The candidate will monitor insurance, process daily batches and invoices, perform FPL tasks, and analyze loan data to prepare reports and presentations for management. Strong problem-solving and customer-service skills are essential.

Responsibilities

• Calculating and generating payoff letters
• Resolving loan exceptions
• Tax and insurance monitoring or processing to include escrow set-up, analysis and data remittance to 3rd party vendors
• Rate changes and accrual adjustments
• Requesting insurance policy coverages from customers and vendors timely
• Analyzing and updating insurance policies according to regulatory requirements
• Monitoring the issuance of lender placed insurance
• Daily batch payment processing
• Daily Insurance invoice processing
• FPL processing
• Conduct research to resolve loan requests and issues
• Communicates with internal and external customers to provide resolution
• Assist in providing coaching and training personnel to ensure bank policies and procedures are being followed
• Ensure procedural manuals are maintained and properly updated
• Provide assistance and/or prepares loan servicing reports, statistics, graphics, tables, and presentations, as requested
• Provide customer satisfaction to both internal and external customers and strives to continuously improve service delivery
• Meet monthly targets to achieve individual and departmental goals
• Provide support others operations department needed
• Perform other duties and special projects as assigned or directed

Job description

First Bank is seeking an Operations Specialist in Waterford to support both complex commercial and consumer loans. The role involves payoff letter generation, loan exception resolution, and escrow-related tax/insurance processing to vendor networks.

The candidate will monitor insurance, process daily batches and invoices, perform FPL tasks, and analyze loan data to prepare reports and presentations for management. Strong problem-solving and customer-service skills are essential.