Mortgage Loan Servicing & Credit Reporting Specialist

Regions Bank; Hattiesburg (MS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Health Savings Account

Flexible Spending Account

Job summary

Regions Bank in Hattiesburg, Mississippi is seeking a Loan Servicing & Customer Service Specialist. The role includes handling operational tasks within Loan Servicing, assisting with special servicing, loan workouts, investor relations, and daily loan operations.

You will provide customer service support during peak calls and ensure compliance with policy and regulatory standards. The position is full-time and on-site for the first six months to support training, with a potential hybrid schedule

Qualifications

• High School Diploma or GED is required.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Excellent customer service skills and data entry proficiency.

Responsibilities

• Receives and reviews incoming work and contacts resources as needed.
• Reviews loan documentation for accuracy and completeness.
• Performs data entry and enters loans into systems.
• Responds to customer inquiries or complaints regarding loan servicing.

Skills

Customer service

Data entry

MS Excel

MS Word

Time management

Written and verbal communication

Regulatory/compliance knowledge

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Regions Bank in Hattiesburg, Mississippi is seeking a Loan Servicing & Customer Service Specialist. The role includes handling operational tasks within Loan Servicing, assisting with special servicing, loan workouts, investor relations, and daily loan operations.

You will provide customer service support during peak calls and ensure compliance with policy and regulatory standards. The position is full-time and on-site for the first six months to support training, with a potential hybrid schedule