Delinquency & Collections Specialist - Hybrid Schedule

Regions Financial Corporation; Hattiesburg (MS); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Paid time off

401K with company match

Medical, dental and vision benefits

Disability benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Job summary

Regions Financial Corporation in Hattiesburg, MS is seeking a Loan Servicing Account Solutions Specialist to conduct inbound and outbound calls to resolve delinquency status on past-due accounts. The role requires strong customer service, negotiation, and attention to detail in a fast-paced environment.

The position offers full-time hours with an onsite training period and potential for hybrid work after training.

Qualifications

• High School Diploma or GED.
• Applicants must pass any assessment for the position.

Responsibilities

• Call customers about early delinquency account statuses.
• Work with customers to resolve delinquency while minimizing losses.
• Implement repayment plans and collect delinquent payments.
• Ensure files and paperwork are completed accurately.
• Ensure compliance with risk management, regulations and cybersecurity; support process improvements.
• May contact outside parties to collect or clarify documentation.

Skills

Delinquency resolution

Customer service

Negotiation

Attention to detail

Fast-paced environment

Time management

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Regions Financial Corporation in Hattiesburg, MS is seeking a Loan Servicing Account Solutions Specialist to conduct inbound and outbound calls to resolve delinquency status on past-due accounts. The role requires strong customer service, negotiation, and attention to detail in a fast-paced environment.

The position offers full-time hours with an onsite training period and potential for hybrid work after training.