Mortgage Loan Servicing Specialist (Hybrid)

Regions Bank; Hattiesburg (MS); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions is seeking a Loan Servicing Customer Service Representative in Hattiesburg, MS to handle customer inquiries and complaints related to Loan Servicing products and services. The role emphasizes adherence to policies, risk management, and quality service through clear communication.

The position offers potential for overtime, eligibility for incentives, and a structured training path with a hybrid work schedule after probation.

Qualifications

• High School Diploma or GED.
• Applicants will be expected to pass any assessment associated with the position.
• One year of customer service or related experience.

Responsibilities

• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies.
• Coordinates problem resolution with appropriate departments.
• Informs customers of standard procedures or resolution of problem.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Works with either close supervision or under clearly defined procedures.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• May make periodic calls to existing customers to determine satisfaction with the company, products, and services.

Job description

Regions is seeking a Loan Servicing Customer Service Representative in Hattiesburg, MS to handle customer inquiries and complaints related to Loan Servicing products and services. The role emphasizes adherence to policies, risk management, and quality service through clear communication.

The position offers potential for overtime, eligibility for incentives, and a structured training path with a hybrid work schedule after probation.