Loan Servicing & Collections Specialist

Regions Bank; Hattiesburg (MS); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Life Insurance

Job summary

Regions Bank in Hattiesburg, Mississippi, is seeking a Default Solutions Processing Specialist to resolve delinquency status of past due customer accounts, either in-house or with third parties.

The role requires 2 years of related experience, high attention to detail, and strong customer service skills. Must be able to collect payments, maintain accurate records, and coordinate with trustees and attorneys as needed.

Qualifications

• Interpret and ensure compliance with rules, regulations, and industry guidance.
• Can work in a fast-paced environment and handle multiple tasks.
• Proficient in Microsoft Excel and Word for documentation and reporting.
• Strong customer service and organizational skills.
• Two years of related experience in a collections/accounts role is preferred.
• Attention to detail in handling delinquency files and paperwork.

Responsibilities

• Resolve delinquency status of past due accounts.
• Collect delinquent payments from customers.
• Ensure files and paperwork are properly completed and accurate.
• Contact outside parties to collect or clarify documentation.
• Monitor time tracking and compliance with risk management rules.
• Coordinate with trustees and attorneys on payment discrepancies.

Skills

Regulatory compliance

Detail oriented

Strong customer service

Strong organization skills

Fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Regions Bank in Hattiesburg, Mississippi, is seeking a Default Solutions Processing Specialist to resolve delinquency status of past due customer accounts, either in-house or with third parties.

The role requires 2 years of related experience, high attention to detail, and strong customer service skills. Must be able to collect payments, maintain accurate records, and coordinate with trustees and attorneys as needed.