Mortgage Loan Servicing Delinquency Solutions Specialist

Regions Bank; Hattiesburg (MS); On-site; USD 38,000 - 50,000; Full time

Job summary

Regions Bank is seeking a Loan Servicing Account Solutions Specialist in Hattiesburg, MS to handle inbound and outbound calls to resolve delinquency statuses on past-due customer accounts. The role emphasizes working with customers to resolve delinquency, implementing repayment plans, and ensuring accurate paperwork while complying with risk management and cybersecurity practices.

Overtime eligible and a High School Diploma or GED are required; assessment may be administered as part of the

Qualifications

• High School Diploma or GED required.
• Applicants will be expected to pass any assessment associated with the position.

Responsibilities

• Calls customers about early delinquency account statuses.
• Works with customers to resolve account delinquency status while minimizing company interest losses.
• Implements repayment plans as necessary and collects delinquent payments.
• Ensures that files and paperwork are properly and accurately completed.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• May contact outside parties to collect or clarify documentation.

Skills

Customer service skills

Regulations & compliance

Fast-paced environment

Detail oriented

Strong communication skills

Education

High School Diploma or GED

Tools

Excel

Word

Job description

Regions Bank is seeking a Loan Servicing Account Solutions Specialist in Hattiesburg, MS to handle inbound and outbound calls to resolve delinquency statuses on past-due customer accounts. The role emphasizes working with customers to resolve delinquency, implementing repayment plans, and ensuring accurate paperwork while complying with risk management and cybersecurity practices.

Overtime eligible and a High School Diploma or GED are required; assessment may be administered as part of the