Senior Loan Servicing & Customer Care Lead

Regions Bank; Hattiesburg (MS); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hattiesburg, Mississippi seeks a Senior Loan Servicing Customer Service Representative to back up internal and external customers, coach team members, and mentor new staff. The role focuses on problem resolution, policy adherence, and process improvements in mortgage servicing.

Ideal candidates have five years of customer service or loan servicing experience, a high school diploma or GED, and strong communication and coaching skills.

Qualifications

• High School Diploma or GED required.
• Five (5) years of customer service, mortgage, loan servicing or related experience preferred.
• Leadership experience preferred.
• Mortgage or Loan Servicing experience preferred.

Responsibilities

• Provides SME support to team and customers.
• Coaches, trains, and conducts quality reviews.
• Resolves problems to ensure customer satisfaction and policy compliance.
• Coordinates problem resolution with departments and informs customers of procedures.

Skills

Coaching

Customer service

Communication skills

Mortgage knowledge

Issue resolution

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Regions Bank in Hattiesburg, Mississippi seeks a Senior Loan Servicing Customer Service Representative to back up internal and external customers, coach team members, and mentor new staff. The role focuses on problem resolution, policy adherence, and process improvements in mortgage servicing.

Ideal candidates have five years of customer service or loan servicing experience, a high school diploma or GED, and strong communication and coaching skills.