Loan Servicing & Client Support Specialist

RiseMe; Upper Makefield Township (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Northwest is seeking a Loan Servicing Specialist to support all areas of loan servicing and maintain knowledge of servicing systems. The role involves partnering with third-party vendors, reviewing customer correspondence, and ensuring compliance with policies and regulations.

Ideal candidates will have 3–5 years in banking, strong customer service and multitasking abilities, and proficiency with Microsoft Office. This position is based in Pennsylvania with standard banking hours.

Qualifications

• Proven ability to deliver strong customer service in a banking environment.
• Knowledge of loan servicing processes and related regulations is preferred.
• Ability to use Microsoft Office and loan servicing tools effectively.
• Strong organizational and time-management skills required.

Responsibilities

• Support all areas of loan servicing and maintain knowledge of servicing systems.
• Partner with third-party vendors and agencies as needed.
• Review and send customer correspondence.
• Ensure compliance with company policies and Federal/State regulations.

Skills

Customer service

Banking knowledge

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest is seeking a Loan Servicing Specialist to support all areas of loan servicing and maintain knowledge of servicing systems. The role involves partnering with third-party vendors, reviewing customer correspondence, and ensuring compliance with policies and regulations.

Ideal candidates will have 3–5 years in banking, strong customer service and multitasking abilities, and proficiency with Microsoft Office. This position is based in Pennsylvania with standard banking hours.