Loan Servicing Advocate: Loss Mitigation SPOC

Jobvite, Inc.; Plano (TX); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Tuition reimbursement

Wellness program

Generous paid time off

Paid training

Job summary

loanDepot seeks a customer-focused specialist to act as the single point of contact for borrowers in or near default, guiding them through loss mitigation options and coordinating with the Loss Mitigation team to resolve complex servicing issues.

You will navigate GSE/HUD/VA/USDA guidelines, manage a 150-loan portfolio, and ensure timely collection of required documents while negotiating feasible payment plans and explaining foreclosure alternatives.

Qualifications

• Minimum 2 years of SPOC loan servicing experience.
• Experience in a contact center environment.
• Ability to pass NMLS exam and be licensed in states of operation.
• Spanish language a plus.

Responsibilities

• Be the SPOC and maintain borrower relationship through hardship stage (day 60+).
• Coordinate with Loss Mitigation and communicate with borrowers using strong phone and customer service skills.
• Understand and apply GSE, HUD/VA/USDA guidelines for retention and disposition options.
• Manage a portfolio of 150 loans per investor and company guidelines.
• Review and collect missing documents within strict timelines for incomplete workout packages.
• Negotiate payment arrangements for past-due loans and coordinate extended repayment plans.
• Explain foreclosure alternatives and outline submission requirements and review timelines.

Skills

SPOC experience

Loss Mitigation

Customer service

Phone skills

Spanish speaking

Education

Bachelor’s Degree preferred

High School Degree or equivalent required

Tools

Black Knight MSP

Black Knight DOS

Job description

loanDepot seeks a customer-focused specialist to act as the single point of contact for borrowers in or near default, guiding them through loss mitigation options and coordinating with the Loss Mitigation team to resolve complex servicing issues.

You will navigate GSE/HUD/VA/USDA guidelines, manage a 150-loan portfolio, and ensure timely collection of required documents while negotiating feasible payment plans and explaining foreclosure alternatives.