Loans Servicing & ARM Modifications Lead

loanDepot, Inc.; Plano (TX); On-site; USD 48,000 - 66,000; Full time

Job summary

loanDepot is seeking a dedicated professional to manage daily operations in the Special Loans Department and support all aspects of Loan Servicing. The role oversees ARM, DSI, SCRA, Assumptions, and loan modification system changes while maintaining current servicing knowledge and regulatory compliance.

The candidate will coordinate documentation, monitor ARM loans, process modifications, and ensure accurate communications with borrowers within required timeframes. Prior MSP experience is a plus.

Qualifications

• High School Degree/GED required and a minimum of three (3) + years’ equivalent work experience.
• Experience in the Mortgage industry preferred.
• Experience with Black Knight’s MSP servicing system a plus.

Responsibilities

• Setups of ARM, DSI, SCRA and modified loans, collects supporting documentation; assists in gathering documentation for management to prepare audit responses.
• Monitors the status of ARM loans; processes ARM rate changes, index updates and related system maintenance.
• Reviews ARM Change Notifications for accuracy prior to mailing and ensures regulatory timeframes for borrower communications.
• Performs all aspects of recast modifications and loan re-amortizations.
• Reviews newly boarded buydown loans to ensure terms are set up correctly and buydown funds are deposited.
• Sends monthly buydown letters on loans with expiring subsidies.
• Reviews Note/DOT on Down Payment Assistance (DPA) Loans and handles term-specific processing.
• Updates escrow payee headers and handles system changes for assumptions.
• Interacts daily with internal departments, vendors and investors; ensures compliance with investor guidelines and laws.

Job description

loanDepot is seeking a dedicated professional to manage daily operations in the Special Loans Department and support all aspects of Loan Servicing. The role oversees ARM, DSI, SCRA, Assumptions, and loan modification system changes while maintaining current servicing knowledge and regulatory compliance.

The candidate will coordinate documentation, monitor ARM loans, process modifications, and ensure accurate communications with borrowers within required timeframes. Prior MSP experience is a plus.