Loss Mitigation SPOC: Drive Delinquent Mortgage Solutions

Kids for the Future; Irving (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

401K with company match

PTO and holidays

Casual work environment

Job summary

BSI Financial in Irving, TX seeks a seasoned Loss Mitigation Single Point of Contact (SPOC) to manage delinquent Non-QM loans from 60 days past due through workout or liquidation. You will coordinate with borrowers, evaluate options, and ensure timely compliance with investor guidelines.

The role requires 6–10 years in default servicing with strong Excel/Word/Outlook skills, and a bachelor’s degree in finance, business, or real estate. Full-time, in-office position with competitive benefits.

Qualifications

• 6 to 10 years of default servicing experience with loss mitigation
• Non-QM or non-agency loss mitigation experience preferred
• Knowledge of Regulation X mortgage servicing rules
• Experience with foreclosure, mediation, bankruptcy, and REO processes
• Proficiency with Microsoft Office applications (Excel, Word, Outlook)
• Bachelor’s degree in finance, business, real estate, or related field or equivalent experience

Responsibilities

• Serve as the borrower’s single point of contact.
• Manage an assigned portfolio of delinquent Non-QM loans.
• Initiate contact with borrowers and establish right party contact.
• Obtain information to review loss mitigation options and make recommendations.
• Evaluate borrower’s default reasons, hardship docs, income, and repayment ability.
• Process loss mitigation applications through intake, evaluation, and decisioning.
• Recommend and close repayment plans, forbearance, modifications, or settlements.
• Prepare workout recommendations with NPVs and loss severity analysis.
• Protect against dual tracking and manage holds across foreclosure processes.
• Monitor property preservation, escrow, taxes, insurance, and liens.
• Handle regulatory and borrower inquiries; maintain audit-ready records.
• Be available for inbound and rollover calls from Customer Care

Skills

Client focus

Problem solving

Negotiation

Compliance

Time management

Communication

De-escalation

Teamwork

Education

Bachelor's degree in finance, business, real estate, or related field

Tools

Excel

Word

Outlook

Job description

BSI Financial in Irving, TX seeks a seasoned Loss Mitigation Single Point of Contact (SPOC) to manage delinquent Non-QM loans from 60 days past due through workout or liquidation. You will coordinate with borrowers, evaluate options, and ensure timely compliance with investor guidelines.

The role requires 6–10 years in default servicing with strong Excel/Word/Outlook skills, and a bachelor’s degree in finance, business, or real estate. Full-time, in-office position with competitive benefits.