Loan Services & Underwriting Support Specialist

Great-Plains-Bank; Sherman (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Great-Plains-Bank is seeking a Loan Assistant to support underwriting and maintain customer communication throughout the loan life cycle. You will assist with commercial, consumer and real estate loans, process payments, update records, and provide guidance to less experienced staff.

The role emphasizes accuracy, data entry, and strong service skills. A high school diploma or GED is required, with 2–3 years of related experience preferred; exposure to loan systems and MS Office is expected.

Qualifications

• High school diploma or GED; college certificate preferred.
• 2–3 years of similar work experience.
• Ability to interpret a variety of instructions and perform basic math.

Responsibilities

• Assist in processing consumer, commercial and real estate loan payments and advances.
• Prepare and send letters and documents; board loan documents in company systems.
• Maintain credit files and update loan records; monitor reports and follow up on exceptions.
• Provide customer service by phone or in person; answer inquiries and furnish loan information.
• Promote and cross-sell bank products and services as appropriate to customer needs.

Skills

Customer service

Data entry

Problem solving

Excel

Microsoft Office

Communication

Education

High school diploma or GED

College certificate (preferred)

Tools

Loan servicing software

Microsoft Office

Job description

Great-Plains-Bank is seeking a Loan Assistant to support underwriting and maintain customer communication throughout the loan life cycle. You will assist with commercial, consumer and real estate loans, process payments, update records, and provide guidance to less experienced staff.

The role emphasizes accuracy, data entry, and strong service skills. A high school diploma or GED is required, with 2–3 years of related experience preferred; exposure to loan systems and MS Office is expected.