Loan Servicing & Underwriting Assistant

Great Plains Bank; Sherman (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Great Plains Bank is seeking a Loan Assistant to support underwriting processes and maintain customer communication throughout the loan lifecycle. You will handle commercial, consumer and real estate loan servicing, document preparation, and data entry, while helping to grow customer relationships.

The role requires the ability to read and interpret policies, process payments, and provide reliable customer service. Training and leadership support to team members are expected.

Qualifications

• High school diploma or GED; a college certificate is preferred but not required.
• 2–3 years of similar loan servicing experience.
• Ability to interpret instructions, write reports, and handle multiple tasks.

Responsibilities

• Adheres to loan policy and procedures.
• Process consumer, commercial and real estate loan payments and advances.
• Prepare and send letters; board and file loan documents; maintain credit files.
• Cross-sell banking products as appropriate to customer needs.
• Provide customer service by phone and in person; answer inquiries.

Skills

Customer service

Loan processing

Credit research

Data entry

Microsoft Office

Communication

Analytical thinking

Education

GED or high school diploma

College certificate (preferred)

Tools

Microsoft Internet Explorer

Microsoft Office

Job description

Great Plains Bank is seeking a Loan Assistant to support underwriting processes and maintain customer communication throughout the loan lifecycle. You will handle commercial, consumer and real estate loan servicing, document preparation, and data entry, while helping to grow customer relationships.

The role requires the ability to read and interpret policies, process payments, and provide reliable customer service. Training and leadership support to team members are expected.