Loan Services Specialist - Community Banking & Impact

One Detroit Credit Union; Detroit (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

One Detroit Credit Union in Detroit, MI is seeking a Lending Clerk to support loan inquiries, processing, and servicing. You will handle calls, emails, and documents, ensure accuracy, and maintain loan records in a fast-paced, community-focused environment.

Ideal candidates have a high school diploma, 1–3 years of related experience, strong attention to detail, and proficiency with Word/Excel/Adobe. A passion for helping others and teamwork are valued.

Qualifications

• High school diploma or GED.
• 1–3 years of related experience.
• Strong attention to detail and accuracy.
• Advanced computer literacy: Word, Excel, Adobe and other online platforms.
• Ability to handle confidential information with discretion.
• Solid interest in giving back to the community.

Responsibilities

• Assist members and team with loan inquiries, maintenance, and changes.
• Manage incoming calls, text messages, emails and voicemails for all lending inquiries including titles, debt protection, payments, etc.
• Maintain reports for the department as needed including but not limited to auto loans, anti-theft devices, vehicle titles, loan refinances, maintenance, and debt protection.
• Perform loan audits to ensure accuracy of documents and system verification.
• Ensure loan policies and guidelines are maintained.
• Track adverse action letters to sustain compliance.
• Originate, process, close and service consumer loans as needed.
• Cross-sell additional products and services.

Skills

Attention to detail

Communication skills

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Adobe

Job description

One Detroit Credit Union in Detroit, MI is seeking a Lending Clerk to support loan inquiries, processing, and servicing. You will handle calls, emails, and documents, ensure accuracy, and maintain loan records in a fast-paced, community-focused environment.

Ideal candidates have a high school diploma, 1–3 years of related experience, strong attention to detail, and proficiency with Word/Excel/Adobe. A passion for helping others and teamwork are valued.