Lending Clerk - Full Time

One Detroit Credit Union; Detroit (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

One Detroit Credit Union in Detroit, MI is seeking a Lending Clerk to support loan inquiries, processing, and servicing. You will handle calls, emails, and documents, ensure accuracy, and maintain loan records in a fast-paced, community-focused environment.

Ideal candidates have a high school diploma, 1–3 years of related experience, strong attention to detail, and proficiency with Word/Excel/Adobe. A passion for helping others and teamwork are valued.

Qualifications

• High school diploma or GED.
• 1–3 years of related experience.
• Strong attention to detail and accuracy.
• Advanced computer literacy: Word, Excel, Adobe and other online platforms.
• Ability to handle confidential information with discretion.
• Solid interest in giving back to the community.

Responsibilities

• Assist members and team with loan inquiries, maintenance, and changes.
• Manage incoming calls, text messages, emails and voicemails for all lending inquiries including titles, debt protection, payments, etc.
• Maintain reports for the department as needed including but not limited to auto loans, anti-theft devices, vehicle titles, loan refinances, maintenance, and debt protection.
• Perform loan audits to ensure accuracy of documents and system verification.
• Ensure loan policies and guidelines are maintained.
• Track adverse action letters to sustain compliance.
• Originate, process, close and service consumer loans as needed.
• Cross-sell additional products and services.

Skills

Attention to detail

Communication skills

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Adobe

Job description

Available Position: Lending Clerk - Full Time - Detroit, MI.

What’s your motivation? Opportunity, Creativity, Contribution? It’s all a part of working at One Detroit Credit Union! We are a mission driven credit union committed to empowering our members and strengthening our community. When you join 1DCU you become part of a team that values people, purpose and community impact. If you are looking for a role where you can make a difference every day, we encourage you to apply.

Responsibilities

• Assistmembers and team with loan inquiries, maintenance, and changes.


• Manage incoming calls, text messages, emails and voicemails for all lending inquiries including titles, debt protection, payments, etc.


• Maintain reports for the department as needed including but not limited to auto loans, anti-theft devices, vehicle titles, loan refinances, maintenance, and debt protection.


• Perform loan audits to ensure accuracy of documents and system verification.


• Ensure loan policies and guidelines are maintained.


• Track adverse action letters to sustain compliance.


• Originate, process, close and service consumer loans as needed.


• Cross-sell additional products and services.

Qualifications

• High school diploma or General Education Degree (GED).


• One to three years of related experience.


• Strong attention to detail and accuracy.


• Advance computer literacy, i.e. Microsoft Word and Excel, Adobe, and other online platforms.


• Ability to handle confidential information with discretion.


• Must have a strong interest in giving back to the community.

What sets you up for Success

• A passion for helping others.


• Strong problem-solving skills.


• A positive team-oriented attitude.


• Commitment to delivering outstanding service.