Loan Sales & Solutions Specialist

OneMain Financial Group; Muskegon (MI); On-site; USD 34,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Holidays

Job summary

OneMain is seeking a Loan Sales Specialist to assist customers in obtaining financing for life’s expenses at our on-site locations. The role emphasizes strong customer service, empathy, and the ability to work toward individual and branch goals.

Candidates with sales, collections or customer service experience and a bilingual Spanish skill set are preferred. A high school diploma or GED is required for consideration.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• multitask and adapt to dynamic role demands while delivering timely service
• exceed customer expectations through ease, empathy, and encouragement to meet branch goals
• develop new connections and nurture customers through the loan process and lifecycle
• manage loan lifecycle including collections while complying with laws and regulations
• engage with customers and other departments via phone, email, chat, and internal systems
• demonstrate passion for achievement and a goal-oriented mindset
• educate customers on optional insurance products and loan terms and options

Skills

Sales experience

Customer service

Bilingual - Spanish

Collections experience

Education

High School Diploma or GED

Job description

OneMain is seeking a Loan Sales Specialist to assist customers in obtaining financing for life’s expenses at our on-site locations. The role emphasizes strong customer service, empathy, and the ability to work toward individual and branch goals.

Candidates with sales, collections or customer service experience and a bilingual Spanish skill set are preferred. A high school diploma or GED is required for consideration.