Loan Sales & Financial Services Specialist

World Acceptance Corporation of Missouri; Neosho (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Life insurance

Long-term disability

Mental health support

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Job summary

World Acceptance Corporation seeks a Financial Services Representative to drive loan sales, manage past-due accounts, and assist with tax returns. You will meet customers in person, perform high-volume outreach, and help borrowers secure financing while ensuring compliance across branches.

The role requires a fast-paced, customer-focused approach, strong communication and problem-solving skills, and reliable transportation for banking runs.

Qualifications

• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and current insurance
• Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation
• Experience in sales, customer service, collections, or account management with measurable results
• Proven ability to handle high-volume calls and difficult customer conversations
• Track record of meeting or exceeding goals in a fast-paced environment
• Strong communication, problem-solving, and organizational skills
• Basic computer skills with accurate and consistent data entry

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax-related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits

Skills

Sales experience

Customer service

Collections experience

High-volume calls

Communication skills

Problem solving

Organizational skills

Data entry

Education

High school diploma or equivalent

Tools

MS Office

Job description

World Acceptance Corporation seeks a Financial Services Representative to drive loan sales, manage past-due accounts, and assist with tax returns. You will meet customers in person, perform high-volume outreach, and help borrowers secure financing while ensuring compliance across branches.

The role requires a fast-paced, customer-focused approach, strong communication and problem-solving skills, and reliable transportation for banking runs.