Loan Sales & Customer Care Specialist

World Acceptance Corporation of Alabama; Anniston (AL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Performance bonus

401(k) with match

Paid holidays

Vacation time

Dental & vision

Job summary

World Acceptance Corporation is seeking a Financial Services Representative to drive loan sales, manage collections, and assist customers with tax services and account needs. The role requires daily outbound calls, in-person meetings, and meeting performance goals across multiple functions, with earnings tied to individual and branch performance.

The position emphasizes fast-paced demand, effective communication, and adherence to policies while delivering comprehensive financial services and

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Prepare individual tax returns and assist customers with tax questions in compliance with policies.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Complete training and meet performance expectations for sales, collections, tax preparation, and account management.

Skills

Sales

Customer service

Collections

Account management

Education

High school diploma or equivalent

Job description

World Acceptance Corporation is seeking a Financial Services Representative to drive loan sales, manage collections, and assist customers with tax services and account needs. The role requires daily outbound calls, in-person meetings, and meeting performance goals across multiple functions, with earnings tied to individual and branch performance.

The position emphasizes fast-paced demand, effective communication, and adherence to policies while delivering comprehensive financial services and