Loan Resolution Specialist II — Drive Quality & Efficiency

spsservicing; Utah; On-site; USD 52,000 - 70,000; Full time

Job summary

spsservicing in Utah seeks a detail-oriented Loan Resolution Specialist II to perform operational and analytical tasks supporting business objectives. The role emphasizes accurate review, processing, and validation of information in strict adherence to policies and regulatory requirements.

The position involves data analysis, document review, quality control, workflow management, issue resolution, and process improvements, with a focus on meeting service levels and quality goals through teamwork

Qualifications

• High School Diploma or GED required.
• 3+ years in financial services or related field.
• Strong analytical and critical thinking skills.
• Ability to manage competing priorities in fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with Word and Excel.
• Strong written and verbal communication.
• Ability to work independently and in a team.

Responsibilities

• Review, analyze, and validate documentation, data, and transactions to ensure accuracy and compliance.
• Perform quality control reviews and research exceptions to resolve discrepancies.
• Document actions and resolutions within systems of record.
• Investigate and resolve operational issues with stakeholders.
• Manage workloads and meet service levels while maintaining quality and performance.
• Identify opportunities to improve processes and efficiency.
• Support departmental initiatives and process changes as needed.
• Perform other duties as assigned.

Skills

Analytical thinking

Attention to detail

Time management

Communication skills

Microsoft Office

Independent work

Team collaboration

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

spsservicing in Utah seeks a detail-oriented Loan Resolution Specialist II to perform operational and analytical tasks supporting business objectives. The role emphasizes accurate review, processing, and validation of information in strict adherence to policies and regulatory requirements.

The position involves data analysis, document review, quality control, workflow management, issue resolution, and process improvements, with a focus on meeting service levels and quality goals through teamwork