Loan Resolution Processor

SPS; West Valley City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

SPS in Utah is seeking a Loan Resolution Specialist II to perform a range of operational and analytical tasks supporting business objectives. The role emphasizes attention to detail, problem-solving, and accurate review, processing, and validation of information in compliance with policies and regulatory requirements.

You will analyze data, review documents, manage workflows, resolve issues, and look for process improvements while collaborating with internal stakeholders to meet service levels

Qualifications

• High School Diploma or GED required.
• Demonstrated success in operational, quality control, audit, servicing, or analytical roles.
• Minimum of 3 years in financial services, operations, customer support, quality assurance, or related business environment.
• Strong analytical and critical thinking skills with ability to evaluate information and decide.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent organizational skills with attention to detail.
• Proficiency in Word and Excel; strong written and verbal communication.
• Ability to work independently and within a team.

Responsibilities

• Review, analyze, and validate documentation, data, and transactions for completeness and accuracy.
• Perform quality control reviews and research exceptions to resolve discrepancies.
• Accurately document actions, decisions, and resolutions in systems of record.
• Investigate and resolve operational issues with internal stakeholders to achieve timely outcomes.
• Manage assigned workloads, balance priorities, and meet production/quality goals.
• Identify opportunities to improve operational processes and efficiency.
• Support departmental initiatives, projects, and process changes as needed.
• Perform other duties as assigned.

Skills

Analytical skills

Attention to detail

Microsoft Excel

Microsoft Word

Written and verbal communication

Independent and collaborative work

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

The Loan Resolution Specialist II is responsible for performing a variety of operational and analytical activities in support of business objectives. This role requires strong attention to detail, problem-solving skills, and the ability to accurately review, process, and validate information while adhering to established policies, procedures, and regulatory requirements. Responsibilities may include data analysis, document review, quality control, workflow management, issue resolution, process improvement, and other production-based functions.

Key Responsibilities

• Review, analyze, and validate documentation, data, and transactions to ensure completeness, accuracy, and compliance with established requirements.
• Perform quality control reviews and research exceptions to identify and resolve discrepancies.
• Accurately document actions, decisions, and resolutions within designated systems of record.
• Investigate and resolve operational issues while partnering with internal stakeholders to achieve timely and effective outcomes.
• Manage assigned workloads while balancing multiple priorities and meeting established service level expectations while meeting established production, quality, and performance goals.
• Identify opportunities to improve operational processes, increase efficiency, and enhance quality.
• Support departmental initiatives, projects, and process changes as needed.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or GED required.
• Demonstrated success in a related operational, quality control, audit, servicing, or analytical role.
• Minimum of 3 years of experience in financial services, operations, customer support, quality assurance, or a related business environment.
• Strong analytical and critical thinking skills with the ability to evaluate information and make sound decisions.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Experience in regulated industries such as financial services, banking, mortgage servicing, insurance, or consumer lending.
• Experience with quality control, auditing, process improvement, or compliance-related functions.
• Familiarity with workflow management systems and operational reporting.
• Experience analyzing documentation, data, and customer information.