Loan Resolution Specialist: Help Members Stay Current

Financial-Partners-Credit-Union; Downey (CA); On-site; USD 24,000 - 36,000; Full time

Job summary

Financial Partners Credit Union in Downey, CA is seeking a diligent Loan Resolution Specialist to support delinquency management by monitoring and collecting past-due consumer loans and credit cards. The role emphasizes balancing member service with responsible lending practices while working toward bringing accounts back to good standing.

The position requires analytical persistence, strong communication with members, and the ability to document and apply accurate payment arrangements, with

Qualifications

• One-year certificate from a college or technical school; three years of related experience and/or training; or an equivalent combination of education and experience.
• Proficiency in Windows-based systems.
• Working knowledge of Microsoft Excel and Word.

Responsibilities

• Delinquency Management: Collect past-due consumer loans and credit cards that are more than five days delinquent.
• Handle incoming and outgoing calls related to delinquent accounts and respond to member inquiries.
• Review payment histories and perform account reconciliation to ensure account accuracy.
• Educate members on their loan obligations and the importance of maintaining accounts in good standing.

Skills

Windows-based systems

Excel

Word

Education

Certificate or equivalent

3 years related experience

Job description

Financial Partners Credit Union in Downey, CA is seeking a diligent Loan Resolution Specialist to support delinquency management by monitoring and collecting past-due consumer loans and credit cards. The role emphasizes balancing member service with responsible lending practices while working toward bringing accounts back to good standing.

The position requires analytical persistence, strong communication with members, and the ability to document and apply accurate payment arrangements, with