Loan Processing & Customer Service Specialist

1stnb; Killeen (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

1stnb in Killeen, TX seeks a detail-oriented Loans Clerk to assist customers with consumer loan inquiries and to process loan documents. You will interview customers, type contracts, prepare reports, and maintain knowledge of lending products while delivering a high level of service and accuracy.

This role requires 18+ years of age, a high school diploma, and strong data entry, PC skills, and teamwork. A background check and drug screen are required.

Qualifications

• High School Diploma or equivalent required.
• Typing and data entry skills must be strong and accurate.
• Good PC knowledge and customer service skills are essential.
• Ability to organize, prioritize, and work with employees at all levels.

Responsibilities

• Assist customers with consumer loan inquiries.
• Maintain a basic working knowledge of lending products and services.
• Maintain a satisfactory service level regarding call volumes and document preparation.
• Interview customers regarding loan details and answer questions.
• Type loan contracts.
• Prepare reports.
• Process loan applications.
• Assist in loan closings.
• Process loan transactions.
• Research history on current loans.
• Other duties as assigned.

Skills

Typing

Data entry

PC knowledge

Phone etiquette

Customer service

Organization

Teamwork

Education

High School Diploma or equivalent

Job description

1stnb in Killeen, TX seeks a detail-oriented Loans Clerk to assist customers with consumer loan inquiries and to process loan documents. You will interview customers, type contracts, prepare reports, and maintain knowledge of lending products while delivering a high level of service and accuracy.

This role requires 18+ years of age, a high school diploma, and strong data entry, PC skills, and teamwork. A background check and drug screen are required.