Bilingual Loan Processor (English/Spanish) - Customer-Focused

First National Bank Texas; El Paso (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

First National Bank Texas is seeking a detail-oriented loan assistant to support English and Spanish speaking customers. The role involves answering questions about consumer loans, interviewing customers, typing loan contracts, and processing applications with accuracy.

You will prepare reports, assist in loan closings, and handle loan transactions while maintaining compliance and excellent customer service in a busy banking environment in El Paso.

Qualifications

• Assist both English and Spanish speaking customers with consumer loan inquiries.
• Interview customers regarding loan details and answer questions.
• Type loan contracts.
• Process loan applications and assist in loan closings.
• Prepare reports related to loans and customer activity.

Responsibilities

• Maintain a basic working knowledge of lending products and services.
• Maintain a satisfactory service level regarding call volumes and document preparation.
• Research history on current loans.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Job description

First National Bank Texas is seeking a detail-oriented loan assistant to support English and Spanish speaking customers. The role involves answering questions about consumer loans, interviewing customers, typing loan contracts, and processing applications with accuracy.

You will prepare reports, assist in loan closings, and handle loan transactions while maintaining compliance and excellent customer service in a busy banking environment in El Paso.