Loan Processing & Collections Advisor

Colonial Group; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Colonial Group in Austin, Texas is seeking a Loan Specialist to help the branch manager maintain an efficient, compliant loan office. You will process applications, assemble documents, and handle paperwork to meet regulatory standards.

The role emphasizes customer contact for payment arrangements, loan extensions, and ongoing client relationships. The position requires reliable, detail-oriented work with strong math and organizational skills, in a team-focused environment.

Qualifications

• 1 year of customer service experience in any field.
• 6 months collections experience is a plus.
• High School/GED preferred.
• Strong communication and sales approach.
• Excellent organizational and math computation skills.

Responsibilities

• Persuade customers to pay due amounts or arrange payment.
• Close loans by explaining requirements.
• Make collection calls on overdue accounts.
• Enter payments into loan management software.
• Maintain loan documents to comply with laws.
• Provide accurate paperwork and document verification.

Skills

Customer service

Collections

Communication

Organization

Attention to detail

Education

High School/GED

Job description

Colonial Group in Austin, Texas is seeking a Loan Specialist to help the branch manager maintain an efficient, compliant loan office. You will process applications, assemble documents, and handle paperwork to meet regulatory standards.

The role emphasizes customer contact for payment arrangements, loan extensions, and ongoing client relationships. The position requires reliable, detail-oriented work with strong math and organizational skills, in a team-focused environment.