Loan Specialist - 393

Colonial Group; Murfreesboro (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Colonial Group in Murfreesboro, TN is seeking a Loan Specialist to support the branch manager in maintaining a profitable, compliant office through accurate loan processing and robust administration.

Responsibilities include processing loan applications, assembling documents, coordinating payments and extensions, and ensuring timely entry in the loan management system, while building strong customer relationships and contributing to business growth.

Qualifications

• 1 year customer service experience is required.
• 6 months of collections experience is a plus.
• High School/GED preferred.
• Strong communication and sales skills are important.
• Detail-oriented with basic math abilities.

Responsibilities

• Persuade customers to pay due amounts or arrange payments by phone or mail.
• Close loans by explaining all loan requirements.
• Make collection calls on overdue accounts.
• Use loan management software to input data and track payments.
• Maintain loan documents per company and regulatory guidelines.
• Sell ancillary products where applicable (taxes, referrals).
• Ensure accurate and timely processing of applications by reviewing pending items.

Skills

Customer service

Collections

Communication

Organization

Attention to detail

Persuasive sales

Math skills

Education

High School/GED

Tools

Loan management software

Job description

As aLoan Specialist, this position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Loan Specialist helps mitigate risk and avoid potential losses.

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity.

Job duties include:

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements:

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.