Loan Operations Training Specialist

Business First Bank; Texas; On-site; USD 70,000 - 95,000; Full time

Job summary

Business First Bank is seeking a Loan Operations Trainer to develop and deliver training programs for loan operations and commercial lending processes. You will create job aids, onboard staff, and provide day-to-day support on lending systems and policies.

The role requires strong organizational, analytical, and communication skills, with collaboration across Lending Administration, Retail, Operations, Compliance, and Risk teams. Travel may be required occasionally.

Qualifications

• High school diploma or equivalent required; Bachelor's preferred.
• Extensive knowledge of bank policies and lending procedures.
• Experience with loan operations and regulatory documentation.
• Strong organizational, analytical, and communication skills.

Responsibilities

• Develop and maintain loan operations training materials and guides.
• Onboard employees on lending operations, including system navigation.
• Deliver training sessions (classroom, virtual, or 1:1).
• Provide hands-on support on lending systems and procedures.
• Facilitate follow-up activities to reinforce learning.
• Respond to training questions and support bank staff.
• Collaborate with Lending Administration, Retail, Operations, Compliance, Risk.
• Track training completion and required documentation.
• Stay informed of regulatory requirements and document accordingly.
• Maintain knowledge of loan products, services, and policies.

Skills

Strong communication

Organizational skills

Analytical skills

Documentation review

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

LaserPro

nCino

FIS IBS

Identifi

Office 365 (Word, Excel, SharePoint)

Job description

Business First Bank is seeking a Loan Operations Trainer to develop and deliver training programs for loan operations and commercial lending processes. You will create job aids, onboard staff, and provide day-to-day support on lending systems and policies.

The role requires strong organizational, analytical, and communication skills, with collaboration across Lending Administration, Retail, Operations, Compliance, and Risk teams. Travel may be required occasionally.