Loan Operations Specialist - Onboarding & Servicing Expert

Customers Bank; Pennsylvania; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Customers Bank in Pennsylvania is looking for a Loan Operations Specialist. This role involves onboarding, servicing, and managing loans while ensuring operational excellence and compliance.

The ideal candidate will have 3-5 years of experience in Loan Operations and a strong customer service focus. Proficiency in Finastra LaserPro and Salesforce is preferred. This position offers a hybrid work schedule and requires flexibility during peak periods.

Qualifications

• 3-5 years of previous experience within Loan Operations and/or Bank Operations required.
• Hands-on experience with onboarding, servicing, Participation/Syndication loans required.
• Strong customer service focus with excellent verbal and written communication abilities.

Responsibilities

• Administer the direct input, verification, and ongoing maintenance of loans.
• Ensure records are accurate, complete, and properly retained.
• Respond to inquiries from internal and external customers.

Skills

Loan Operations experience

Customer service skills

Communication skills

Adaptability

Tools

Finastra LaserPro

Salesforce

nCino

Microsoft Office Suite

Job description

Customers Bank in Pennsylvania is looking for a Loan Operations Specialist. This role involves onboarding, servicing, and managing loans while ensuring operational excellence and compliance.

The ideal candidate will have 3-5 years of experience in Loan Operations and a strong customer service focus. Proficiency in Finastra LaserPro and Salesforce is preferred. This position offers a hybrid work schedule and requires flexibility during peak periods.