Loan Operations Specialist — Small Business & Consumer

Banco Santander SA

Southington (CT)

On-site

USD 34,000 - 52,000

Full time

3 days ago

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Job summary

Santander is seeking a Specialist in Small Business & Consumer Loan Operations in the United States to ensure high-quality, error-free work within required timeframes. The role involves verifying documentation, processing loan details, and responding promptly to customer inquiries while supporting projects and maintaining records.

The position emphasizes adherence to credit policies, team collaboration, and continuous improvement within a fast-paced, regulated environment.

Qualifications

Bachelor’s Degree in a related field or equivalent demonstrated through work experience.
0+ years in same or similar role.
Knowledge of regulatory guidelines (residential mortgage; consumer; commercial).

Responsibilities

Review customer account instructions to ensure proper documentation.
Verify accuracy of transaction details for account transactions, fees, rates, spreads and instruction.
Respond to emails and customer requests completely and promptly.
Participate in team meetings and implement agreed action points.
Research Suspense Account entries to determine unapplied loan payments.
Process loan confirmations and remit to customers as required.
Support implementation of key projects.
Update control sheets and reconcile daily instructions.