Specialist, Small Business & Consumer Loan Operations

Banco Santander SA; Southington (CT); On-site; USD 34,000 - 52,000; Full time

Job summary

Santander is seeking a Specialist in Small Business & Consumer Loan Operations in the United States to ensure high-quality, error-free work within required timeframes. The role involves verifying documentation, processing loan details, and responding promptly to customer inquiries while supporting projects and maintaining records.

The position emphasizes adherence to credit policies, team collaboration, and continuous improvement within a fast-paced, regulated environment.

Qualifications

• Bachelor’s Degree in a related field or equivalent demonstrated through work experience.
• 0+ years in same or similar role.
• Knowledge of regulatory guidelines (residential mortgage; consumer; commercial).
• Ability to handle multiple tasks while maintaining strong attention to detail.
• Strong interpersonal skills (written and oral).
• Demonstrated ability to understand and interpret compliance regulations.
• Ability to deal with customers effectively.
• Ability to meet deadlines.
• Strong organizational and analytical skills.
• Ability to develop and implement goals and objectives.

Responsibilities

• Review customer account instructions to ensure proper documentation.
• Verify accuracy of transaction details for account transactions, fees, rates, spreads and instruction.
• Respond to emails and customer requests completely and promptly.
• Participate in team meetings and implement agreed action points.
• Research Suspense Account entries to determine unapplied loan payments.
• Process loan confirmations and remit to customers as required.
• Support implementation of key projects.
• Update control sheets and reconcile daily instructions.

Skills

Attention to detail

Communication skills

Interpersonal skills

Organization & planning

Analytical skills

Regulatory knowledge

Organization

Analytical skills

Goals & objectives

Documentation & process

Education

Bachelor’s Degree

Tools

Excel

Word

PowerPoint

Job description

Specialist, Small Business & Consumer Loan Operations Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities

The Specialist, Small Business & Consumer Loan Operations delivers a good quality, error free work product within the required time frames. The incumbent ensures final product complies fully with the Company's credit policies and operational requirements. Reviews customer account instructions to ensure that proper documentation is attached. Verifies accuracy of transaction details for account transactions, fees, rates, spreads and instruction. Ensures all agreed checks in pre- processing / processing are strictly carried out. Ensures emails and customer requests are responded to completely, comprehensively and immediately. Participates in team meetings and ensures implementation of agreed action points. Researches the unit's Suspense Account entries to determine which entries are unapplied loan payments. Processes loan confirmations for loan transactions and remits confirmation to the customer as required. Supports implementation of key projects. Updates control sheet and reconciles the daily instructions. Ensures timely escalation to Management of any exception noticed related to work and environment. Ensures timely archival of records with service provider and proper maintenance of inventory of archived records. Ensures that new loan instructions have properly executed documentation, signatures and approvals. Ensures account maintenance instructions have properly executed documentation, signatures and approvals.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education -

Required Qualifications:

• 0+ Years In same or similar role. - Required.
• Knowledge of regulatory guidelines (residential mortgage; consumer; commercial).
• Ability to initiate, develop, and implement projects and procedures.
• Basic knowledge of lending procedures and regulations.
• Ability to handle multiple tasks while maintaining strong attention to detail.
• Strong interpersonal skills (written and oral).
• Demonstrated ability to understand and interpret compliance regulations.
• Ability to deal with customers effectively.
• Ability to meet deadlines.
• Strong organizational and analytical skills.
• Ability to develop and implement goals and objectives.
• Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint).

Certifications: No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range: Minimum: $33,750.00 USD Maximum: $52,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.