Loan Operations Specialist: Complex Servicing & Billing

westernalliancebank; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake

Medical and dental insurance

Time off

401k matching

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank seeks a Loan Servicing Administrator to support loan operations servicing, handling complex transactions, specialized billings, and monitoring via system reports.

You will prepare and review loan documents, manage interest and fee billings, process GL entries, and investigate discrepancies. Strong analytical skills, attention to detail, and MS Office proficiency are essential.

Qualifications

• High school graduation or GED and 1+ years or more of Financial Services experience related to loan Servicing Operations.
• Strong analytical and reconciliation skills preferred.
• Knowledge of loan products, including Credit Agreements, Guarantees, and Letters of Credit, preferred.
• Excellent written and verbal communication skills.
• Excellent computer skills, including good working knowledge of Microsoft Office applications.
• Intermediate knowledge of FIS IBS and CLS (ACBS, FCM, and FTM applications preferred).

Responsibilities

• The Loan Operations Administrator is responsible for performing duties related to loan operations servicing, specializing in processing complex loan transactions, preparation of specialized billings on direct/agented loans, and reviewing various system generated reports to ensure proper monitoring. Processes loan transactions, including complex increases, roll-overs, pay-downs, commitment reductions, etc.
• Preparation/review of loan documents and form in relation to servicing activities.
• Preparation of interest and fee billings on specialized agency facility loans and commitments
• Process interest, commitment fees, and investigate discrepancies when necessary.
• Preparation of GL entries as required.
• Review various system generated reports to ensure proper monitoring of the facilities.

Skills

Analytical skills

Reconciliation skills

Communication skills

MS Office

Loan products knowledge

FIS IBS/CLS knowledge

Education

High school diploma or GED

Tools

ACBS

FCM

FTM

FIS IBS

CLS

Job description

Western Alliance Bank seeks a Loan Servicing Administrator to support loan operations servicing, handling complex transactions, specialized billings, and monitoring via system reports.

You will prepare and review loan documents, manage interest and fee billings, process GL entries, and investigate discrepancies. Strong analytical skills, attention to detail, and MS Office proficiency are essential.