Loan Servicing & Operations Specialist

First Western; Broomfield (CO); On-site; USD 52,983 - 74,006; Full time

Benefits offered by this job

401(k) match

Paid parking

Health and wellness benefits

HSA

FSA

Medical, dental, vision coverage

Paid time off

Professional development opportunities

Certification sponsorship

Collaborative culture

Job summary

First Western Trust is seeking a detail-oriented Loan Associate to support the full lifecycle of loans post-origination. You will handle loan boarding, funding, payments, collateral tracking, and documentation, working under general supervision to maintain accurate processes.

You will prioritize daily tasks, coordinate with Relationship Bankers and Loan Operations, and serve as a resource through training and cross-coverage. A customer-service mindset and strong communication are essential.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 0–3 years of experience in banking, lending, credit, or a related development program.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Familiarity with banking systems and credit software; CRM experience preferred.
• Strong attention to detail, accuracy, and organizational skills.
• Excellent verbal and written communication skills.
• High initiative and follow-through, with a strong customer service mindset.
• Ability to prioritize and complete tasks independently and collaboratively.
• Demonstrated ability to resolve routine problems using established procedures and to elevate issues when necessary.
• Capable of navigating multiple internal relationships and working productively with peers, Relationship Bankers, credit, and operations teams.

Responsibilities

• Gather due diligence documents and application materials; help prepare credit files and supporting documentation for new and renewed loan opportunities.
• Compile and organize file-appropriate approval documents and assist in preparing closing packages in coordination with Relationship Bankers.
• Partner with Loan Operations to ensure accurate booking and funding of new loans, and support ongoing maintenance of the loan portfolio.
• Track past due loans, annual reviews, maturing loans, and renewals; ensure data accuracy and timely follow-up on outstanding items.
• Respond to client requests, including loan advances, account updates, and payment inquiries.
• Assist with preparation of presentations and materials for onboarding new clients and supporting Relationship Banker planning efforts.

Skills

Attention to detail

Communication skills

Organizational skills

Excel proficiency

Customer service mindset

Initiative and follow-through

Ability to prioritize

Team collaboration

Problem solving

Verbal and written communication

Education

Bachelor’s degree or equivalent professional experience

Tools

Microsoft Excel

CRM systems

Credit software

Job description

First Western Trust is seeking a detail-oriented Loan Associate to support the full lifecycle of loans post-origination. You will handle loan boarding, funding, payments, collateral tracking, and documentation, working under general supervision to maintain accurate processes.

You will prioritize daily tasks, coordinate with Relationship Bankers and Loan Operations, and serve as a resource through training and cross-coverage. A customer-service mindset and strong communication are essential.